Terms of condition

Terms of policy

1. Welcome to Le Bazar Inoui

At Le Bazar Inoui, we are committed to providing you with outstanding products and a secure, user-friendly shopping experience. This document sets out the Terms of Policy that govern your access to and use of our website. By visiting our site and making a purchase, you agree to these terms, which are designed to ensure a fair and transparent relationship between you and our company.

Our aim is to ensure transparency and fairness in our business practices, safeguarding your rights as a customer while maintaining the integrity of our services. Please take a moment to review these terms carefully. If you have any questions or concerns, feel free to contact us.

Thank you for choosing Le Bazar Inoui—we appreciate your business and look forward to serving you!

2. Orders & Payments

2.1. Accepted Payment Methods

We strive to provide you with a convenient and secure shopping experience. To that end, we accept the following payment methods:

  • Credit/Debit Cards: Visa, MasterCard, American Express, Maestro and Discover.

  • Online Payment Platforms: Shop Pay, PayPal, Apple Pay, Google Pay, Bancontact, eps-Transfer, Klarna Pay Later, Klar Pay Now and Bancontact

  • Bank Transfers: Direct bank transfers may be used for orders that meet specific criteria. Please contact our support team for further details if you wish to pay by bank transfer.

All payments must be completed at the time of purchase. Your payment information is processed securely using industry-standard encryption and security protocols. In the event that a payment cannot be authorized, we reserve the right to cancel your order and notify you accordingly.

We may update or change our accepted payment methods from time to time. Please review this section periodically to stay informed of any changes.

2.2. Currency and Pricing Details

All prices listed on our website are displayed in Euros (EUR) unless otherwise noted. Prices are subject to change without notice due to market fluctuations, promotional activities, or other factors. We strive to provide accurate pricing information; however, errors may occur. In the event of a pricing discrepancy, we reserve the right to adjust or cancel orders as necessary.

  • Price Inclusions: The prices shown may not include applicable taxes, shipping fees, or other charges, which will be calculated and added at checkout.

  • Currency Conversion: For international orders, the final charge may be subject to currency conversion fees determined by your payment provider. The conversion rate used will be the prevailing rate at the time of purchase.

  • Promotions and Discounts: Any promotional prices or discounts are valid only during the specified promotional period and are subject to the terms and conditions outlined in our promotions policy.

By placing an order, you acknowledge that you have read and agreed to these currency and pricing details.

2.3. Taxes and Fees

All prices displayed on our website are exclusive of any applicable taxes, duties, or fees. Depending on your location, you may be responsible for paying additional taxes (such as sales tax, VAT, or customs duties) on your purchase. 

Local Taxes: Any local taxes or fees imposed by your jurisdiction are your responsibility.

  • Customs Duties: For international orders, customs duties and import taxes may apply and are not included in the displayed prices. These are solely the responsibility of the recipient.

By placing an order with us, you acknowledge that you have read and agree to these terms regarding taxes and fees.

3. Shipping Policy

We strive to ensure your orders arrive promptly and securely. Below are the details of our shipping methods and estimated delivery times:

3.1. Shipping Methods:

  • Standard Shipping:

    • Processing Time: Orders are typically processed within 1-2 business days.

    • Delivery Time: Once processed, standard shipping usually delivers within 5-7 business days.

  • Expedited Shipping:

    • Processing Time: Orders are processed within 1-2 business days.

    • Delivery Time: Expedited shipping typically delivers within 2-3 business days. An additional fee applies for this service.

  • Overnight Shipping:

    • Processing Time: Orders must be placed before our daily cutoff time to qualify for overnight shipping.

    • Delivery Time: Orders are delivered the next business day where available. An additional fee applies.

3.2. Estimated Delivery Times:

  • Domestic Orders:

    • Standard Shipping: 5-7 business days

    • Expedited Shipping: 2-3 business days

    • Overnight Shipping: Next business day (subject to order placement before cutoff)

  • International Orders:

    • Delivery times vary by destination. Please allow 10-21 business days for international deliveries. Note that customs processing and duties may further delay delivery times, and such delays are beyond our control.

Please note that these delivery times are estimates and may vary due to factors such as weather conditions, carrier delays, or other unforeseen circumstances. We are not responsible for delays caused by the shipping carrier or customs processes.

By placing an order with us, you acknowledge and agree to these shipping terms. If you have any questions or require further assistance regarding shipping options, please contact our customer support team.

3.2. Shipping costs and international shipping rules

3.2.1. Free Shipping EU Wide

At Le Bazar Inoui, we're excited to offer free standard shipping to all customers residing within the European Union. This means that when you place an order with a valid EU shipping address, you won't incur any additional shipping charges for standard delivery.

  • Eligibility:

    • This offer applies to all orders shipped to any of the EU member countries.

    • Orders shipped outside the EU will be subject to our regular shipping fees, which will be calculated and displayed at checkout.

  • Estimated Delivery Times:

    • Once your order is processed (typically within 1-2 business days), you can expect delivery within 3-7 business days, depending on your location and local carrier schedules.

  • Exclusions:

    • Free shipping applies to our standard shipping service only. Expedited or express shipping options are available at an additional cost.

    • Some remote or hard-to-reach areas within the EU may incur additional fees, which will be indicated at checkout.

By placing an order with us, you confirm that your shipping address is located within the European Union and agree to the terms outlined above regarding free shipping. If you have any questions or need further assistance, please contact our customer support team.

  • International Orders:

    • Shipping fees for international orders vary by destination and package dimensions. The exact cost will be calculated and displayed during the checkout process.

    • Please note that shipping fees for international shipments are generally higher than domestic rates due to additional handling and transit logistics.

3.2.2. International Shipping Rules

  • Shipping Destinations:

    • We currently ship to selected international locations. You can verify if your country is eligible during the checkout process.

  • Customs, Duties, and Taxes:

    • International shipments may be subject to customs fees, import duties, taxes, or other charges imposed by your country’s government. These additional charges are the responsibility of the recipient.

    • We recommend checking with your local customs office for further information on any potential charges before placing your order.

  • Delivery Time:

    • International shipping times vary depending on the destination and local customs processing. Estimated delivery times range from 10 to 21 business days.

    • Delays beyond our control (such as customs processing delays) may extend these estimates.

  • Tracking and Handling:

    • Once shipped, international orders will be provided with tracking information. However, tracking details may be limited once the package leaves our local shipping network.

    • If any issues arise during transit, please contact our customer support team for assistance.

By placing an order with us, you agree to the above shipping costs and international shipping rules. For any questions or further clarifications, please feel free to contact our customer support.

3.3. Responsibility for Lost/Damaged Packages

We take every precaution to ensure that your order is packaged securely and shipped promptly. However, once your package leaves our facility, the responsibility for its safe delivery lies with the shipping carrier. Please review the following guidelines regarding lost or damaged packages:

  • Carrier Responsibility:
    Once the package is in the hands of the carrier, [Your Business Name] is not liable for any loss or damage that may occur during transit. We recommend retaining your tracking information and contacting the carrier directly if your package is delayed or appears to be missing.

  • Reporting Issues:
    If you receive your package in a damaged condition, please notify us immediately (within 48 hours of delivery) by contacting our customer support team. We may request photos or other documentation of the damage to help facilitate a resolution with the carrier.

  • Our Commitment:
    In cases where it is determined that the loss or damage resulted from our packaging error or handling, we will work with you to arrange a replacement or issue a refund at our discretion.
    For any other circumstances, you may need to file a claim with the shipping carrier according to their policies.

By placing an order with us, you acknowledge and agree to these terms regarding the responsibility for lost or damaged packages. If you have any questions or need further assistance, please contact our customer support team.

4. Returns, Refunds, and Exchanges

We want you to be completely satisfied with your purchase from Le Bazar Inoui. If you need to return or exchange an item, please review the following guidelines:

4.1. Conditions for Returns

  • Timeframe:
    Items may be returned or exchanged within 30 days of the purchase date.

  • Product Condition:
    Products must be in their original, unused condition, including all tags, packaging, and accessories. Items showing signs of wear, damage, or alteration may not be eligible for return.

  • Receipt Requirement:
    A valid proof of purchase or receipt is required for all returns and exchanges.

4.2. Who Covers Return Shipping Costs

  • Standard Returns:
    For returns not related to a defect or error on our part, the customer is responsible for the cost of return shipping.

  • Defective or Incorrect Items:
    If you received an item that is defective or not as described, please contact us immediately. In such cases, we will provide a prepaid shipping label for the return.

4.3. Refund Process

  • Refund Method:
    Refunds will be processed using the original payment method once the returned item is received and inspected. Please allow 7-10 business days for processing.

  • Store Credit Option:
    Alternatively, you may opt to receive a store credit for the full amount of the returned item, excluding any shipping fees.

  • Inspection:
    All returned items are subject to inspection. If an item does not meet our return conditions, a restocking fee may be applied or the return may be declined.

4.4. Items That Are Non-Returnable

  • Custom-Made or Personalized Items:
    Items that have been custom-made or personalized are not eligible for return or exchange, unless they arrive damaged or defective.

  • Final Sale Items:
    Certain items marked as "final sale" cannot be returned or exchanged. Please review the product details for any final sale notices.

By placing an order with us, you agree to these returns, refunds, and exchanges terms. If you have any questions or need further assistance, please contact our customer support team.

5. Cancellations & Order Changes

At Le Bazar Inoui, we process orders quickly to ensure timely delivery. Please review our policies regarding cancellations and order modifications:

5.1. Order Cancellations

  • Allowed Timeframe:

    • You may cancel your order within 24 hours of placing it, provided it has not yet been processed for shipping.

    • Once an order has been shipped, it cannot be canceled.

  • How to Request a Cancellation:

    • To cancel an order, please contact our customer support team as soon as possible with your order number.

    • If cancellation is approved, a refund will be issued to your original payment method within 7-10 business days.

5.2. Modifying an Order

  • Changes Before Processing:

    • If you need to modify your order (such as updating the shipping address or changing item sizes), please contact us within 12 hours of placing your order.

  • Changes After Processing:

    • Once an order has been processed or shipped, modifications cannot be made. If necessary, you may return the item following our Returns & Refunds Policy.

We encourage you to review your order carefully before completing your purchase. If you have any questions or need assistance, please reach out to our customer support team.

6. Privacy Policy

At Le Bazar Inoui, we are committed to protecting your privacy and ensuring that your personal information is handled securely. This Privacy Policy outlines how we collect, store, and use customer data, as well as our policies regarding third-party services and cookie usage.

6.1. How We Collect, Store, and Use Customer Data

  • Collected Information:
    When you place an order, create an account, or subscribe to our newsletter, we may collect personal information such as your name, email address, phone number, shipping/billing address, and payment details.

  • How We Use Your Data:

    • To process and fulfill your orders.

    • To provide customer support and respond to inquiries.

    • To send order updates, promotions, or marketing materials (only with your consent).

    • To improve our website, services, and shopping experience.

  • Data Storage & Security:
    We use secure servers and encryption protocols to protect your personal data. Your information is stored securely and is only accessible by authorized personnel.

6.2. Third-Party Services

  • We may share certain information with trusted third-party services to enhance our business operations, including:

    • Payment Processors (e.g., PayPal, Klarna,...) to securely process transactions.

    • Shipping Carriers to deliver your orders.

    • Analytics Tools (e.g., Google Analytics) to track website performance and customer interactions.

  • These third parties are required to protect your data and may only use it for the intended purposes.

6.3. Cookies and Data Protection

  • Cookies Usage:
    We use cookies to enhance your browsing experience, track website activity, and remember your preferences. Cookies help us:

    • Improve website functionality.

    • Personalized product recommendations.

    • Analyze traffic patterns and optimize marketing efforts.

  • Managing Cookies:
    You can modify your browser settings to disable cookies, but this may affect the functionality of certain website features.

6.4. Your Rights & Data Protection

  • You have the right to:

    • Access, update, or delete your personal data.

    • Opt out of marketing emails by clicking the "unsubscribe" link.

    • Request more information about how your data is used.

  • We do not sell or rent your personal data to third parties.

By using our website, you agree to this Privacy Policy. If you have any questions or wish to exercise your data protection rights, please contact us at hello@bazarinoui.com

7. Intellectual Property

At Le Bazar Inoui, we take the protection of our brand, content, and creative assets seriously. By accessing our website and using our services, you acknowledge and agree to the following terms regarding intellectual property rights.

7.1. Protection of Brand and Content

  • All content on this website, including but not limited to logos, brand names, product images, descriptions, website design, graphics, and written materials, is the exclusive property of Le Bazar Inoui or our licensed partners.

  • Our intellectual property is protected under applicable copyright, trademark, and intellectual property laws. Unauthorized use, reproduction, or distribution of any content from our website is strictly prohibited.

7.2. Restrictions on Content Usage

  • You may not copy, modify, distribute, reproduce, or commercially exploit any of our content without obtaining prior written permission from us.

  • Using our product images, descriptions, or branding for commercial purposes without authorization is a violation of our intellectual property rights.

7.3. Copyright Claims

  • If you believe that any content on our website infringes upon your copyright, please contact us with a detailed notice, including proof of ownership and a request for removal or correction.

  • We will review copyright claims promptly and take appropriate action, which may include content removal or modifications.

Unauthorized use of our intellectual property may result in legal action. For permissions, licensing inquiries, or copyright claims, please contact us at hello@bazarinoui.com

8. Liability & Disclaimers

At Le Bazar Inoui, we strive to provide a seamless shopping experience. However, there are certain limitations to our liability that you should be aware of.

8.1. Limitation of Liability

  • We are not responsible for any indirect, incidental, or consequential damages arising from:

    • Delays in shipping caused by carriers, customs processing, or unforeseen circumstances.

    • Errors or interruptions in website functionality, including technical issues, outages, or incorrect pricing due to system malfunctions.

    • Third-party services, such as payment processors, shipping carriers, or analytics tools, which operate independently from us.

  • Our maximum liability for any claim related to a purchase shall not exceed the total amount paid for the order in question.

8.2. Product Accuracy Disclaimer

  • We make every effort to display product images and descriptions as accurately as possible. However, we cannot guarantee that:

    • Colors will appear exactly as shown on your screen, as variations may occur due to screen settings and lighting conditions.

    • Product dimensions and patterns will be identical to images, especially for handmade or block-printed items, which may have slight variations.

  • If you have concerns about product details, we encourage you to contact us before making a purchase.

8.3. General Disclaimer

  • Our website and all content provided are offered on an "as is" basis without warranties of any kind, either express or implied.

  • We reserve the right to update or modify product details, pricing, and policies at any time without prior notice.

By using our website and purchasing from Le Bazar Inoui, you acknowledge and agree to these liability limitations and disclaimers. If you have any questions, please reach out to our customer support team.

9. Governing Law & Dispute Resolution

9.1. Governing Law

These Terms & Conditions shall be governed and interpreted in accordance with the laws of Austria, without regard to its conflict of law principles. By using our website and making a purchase, you agree that any legal matters related to our business shall be subject to the jurisdiction of the courts of the Chamber of Commerce, Vienna.

9.2. Dispute Resolution

At Le Bazar Inoui, we aim to resolve any disputes fairly and efficiently. If you have a concern, we encourage you to contact our customer service team first so we can attempt to resolve the issue informally.

  • Mediation & Arbitration:

    • If a dispute cannot be resolved through direct communication, both parties agree to attempt mediation through a neutral third-party mediator before pursuing legal action.

    • If mediation is unsuccessful, disputes shall be resolved through binding arbitration in Austria, in accordance with the rules of the Chamber of Commerce, Vienna.

    • Arbitration shall be conducted on an individual basis, and no class actions or collective claims shall be permitted.

  • Exceptions:

    • Either party may seek relief in a small claims court for qualifying claims.

    • We reserve the right to pursue legal action if there is a violation of our intellectual property rights or fraudulent activity.

By using our website and services, you acknowledge and agree to these governing law and dispute resolution terms. If you have any questions, please contact us at hello@bazarinoui.com

10. Changes to Terms

Le Bazar Inoui reserves the right to update, modify, or change these Terms & Conditions at any time to reflect business operations, legal requirements, or policy adjustments.

10.1. Policy Updates

  • Any changes to these terms will be effective immediately upon posting on our website unless stated otherwise.

  • We recommend that customers review our Terms & Conditions periodically to stay informed about any updates.

10.2. Customer Notification

  • If there are significant changes affecting your rights or obligations, we will notify you through one or more of the following methods:

    • Posting an update on our website.

    • Sending an email notification to registered customers (if applicable).

    • Displaying a notice at checkout before completing a purchase.

By continuing to use our website and services after any changes take effect, you acknowledge and agree to the updated terms. If you have any questions, please contact us at hello@bazarinoui.com.

Last update June 2025.