1. What payment methods do you accept?
   → We offer a variety of secure payment options, including Mastercard
2. Can I change or cancel my order after placing it?
   → We process orders quickly, but if you need to make changes, please contact us as soon as possible at hello@bazarinoui.com. Once your order has been shipped, we won’t be able to make any modifications.
3. Do you offer gift cards?
   → Not yet, but we’re working on it! Stay tuned.
4. Do you offer discounts or promotions?
   → Yes! Subscribe to our newsletter and follow us on Instagram: lebazar.inoui to stay updated on special offers, discounts, and exclusive deals.

Shipping Costs and International Shipping Rules

At Le Bazar Inoui, we strive to maintain transparency in our shipping fees and policies. Below are the details regarding shipping costs and rules for orders within the EU.

EU Shipping Zone 1 (Czech Republic, Germany, Hungary, Slovakia, Slovenia):
- Standard Shipping (3–5 business days): €7.90
- Express Shipping (1–2 business days): €14.90

EU Shipping Zone 2 (Belgium, France, Luxembourg, Netherlands):
- Standard Shipping (5–8 business days): €8.90
- Express Shipping (1–2 business days): €14.90

EU Shipping Zone 3 (Greece, Ireland, Latvia, Lithuania, Portugal, Spain, Sweden):
- Standard Shipping (5–9 business days): €14.90
- Express Shipping (1–2 business days): €14.90

Tracking and Handling:
Once shipped, orders will be provided with tracking information via email. If any issues arise during transit, please contact our customer support team at service@bazarinoui.com for assistance.

Refusal of Delivery and Unclaimed Packages:
If the customer refuses delivery or fails to collect the package from the carrier or local pickup point within the specified timeframe, the customer shall be deemed in default of acceptance under EU consumer law. In such cases, the customer is required to bear all resulting additional costs, specifically including the return shipping fees incurred. This regulation strictly complies with EU directives and does not affect the customer's statutory right of withdrawal.

Do you accept returns?→ Yes! We can’t cover return shipping costs, but you can request a digital label via email to purchase and print at home.

How long do I have to return an item?→ Within 14 days of receipt, if unworn, unwashed, and with original tags.

How do I return an item?→ Pack it securely, request your digital label via email, pay for it and drop it off.

Can I exchange an item?→ No direct exchanges. Please return your item and place a new order.

What if my item is defective?→ Email service@bazarinoui.com with a photo of the damage, and we will solve it.

1. What fabric are your dresses made of? Where are your dresses made?
   → Our dresses are made from 100% lightweight cotton with beautiful handmade Indian block prints—perfect for hot weather.
   → Our dresses are handmade in India by skilled artisans who use traditional techniques passed down through generations. We proudly support a family-run business that meets all ethical standards. When you purchase one of our dresses, you’re not only getting a beautiful piece of craftsmanship but also empowering artisans who honor timeless methods and fair practices
2. Are all dresses exactly the same?
   → Each dress is a one-of-a-kind piece! Since our dresses feature handmade Indian block prints, slight variations in color and pattern may occur—this is part of their unique charm and what makes them special.
3. How should I wash my dress?
   → To keep your dress looking its best:

• Handwash at 30°C (cold wash)
• Use a color fixative before the first wash
• Avoid bleach & harsh detergents
• Air dry to maintain fabric quality

1. Do your sizes run true to size?
   → Our dresses generally fit true to size, but for the best fit, please check our size guide. If you’re unsure, feel free to reach out!
2. Will my dress shrink after washing?
   → Since our dresses are made from natural cotton, a slight shrinkage (3-5%) may occur after the first wash. Washing in cold water and air-drying will help minimize this.
3. Do the prints fade over time?
   → Our dresses feature handcrafted Indian block prints. With proper care (gentle washing and air drying), they will remain vibrant for a long time.

1. How can I contact you?
   → You can reach us via:

• Email: hello@bazarinoui.com
• Chatbox: Available on our website
• Social Media: 
• Instagram: bazarinoui
• Facebook: Le Bazar Inoui

1. What are your customer support hours?
   → We’re here for you! Our team is available during working days (Mon - Fri) from 9 - 17p.m. We’ll do our best to respond as quickly as possible.
2. Can I visit a physical store?
   → Right now, we’re an online-only store, but we’re excited to explore pop-up shops in the future—stay tuned!